I knew I needed to fill out the form right away, because my phone agent had warned me of another very specific piece of advice: 2. It takes you straight to the landing page for lost items, which looks something like this: The agent at Delta’s lost items desk did provide a few helpful tidbits, the most helpful of which by far was this link. So the first thing that I had to learn was… 1. Unfortunately, ever since the advent of their new website, many of the tried-and-true links are nowhere to be found.
Apparently, all of Delta’s lost items eventually go to a centralized location after 24 hours of holding, and the web form is basically a necessity. This (sadly) isn’t my first rodeo with Delta’s lost items, and as much as I like to talk to human beings whenever possible, this is one area where the online form is the way to go. So while the crew gets an “A” for effort (if any of you are reading this – thank you!!!), I knew that as soon as the boarding door closed, I would be subject to the online world of Delta’s lost item claims. And while I could offer him my phone number, Delta policy doesn’t allow gate agents to call passengers directly. Finally, after multiple attempts to call down, he offered to walk down himself.īut of course he couldn’t do that until after the plane took off. Our gate agent came down the jet bridge to talk to me, and offered calling down to the gate agent from my previous flight, but he got no response. To their credit, the flight attendants tried calling down to the gate, to no avail. The problem was, I had already boarded, so of course I couldn’t leave the plane. I knew exactly where the plane was, and hoped that with the right set of phone calls, a miracle would strike. I immediately got up and alerted the flight attendants, to see if they could call down to the gate. It wasn’t until I sat down on my connecting flight and opened up my laptop bag that I realized that it was missing. A less stressful day at DTW’s McNamara Concourse A Rather, I was thinking about how on earth I was going to get my luggage from fifteen rows back while running almost a half mile to the opposite end of the A-concourse, where my next flight was currently boarding. So when we landed at Detroit’s DTW, my mind wasn’t on the contents of my seatback pocket. But honestly, I was tired, it was a long week of work, and I’d just spent two hours trying to drive forty miles from western Maryland to Washington’s DCA. This probably isn’t the first time in the history of air travel that someone has left an iPad behind, and I sure wish there was a better story to go with it.
This time, this mishap came in the form of an iPad that was left in a seatback pocket. And while I’ve largely been able to keep it together ever since my disastrous China Eastern non-journey from a year ago, apparently I was due for a travel mishap.
Parking is available in the Terminal A Parking Garage.Whether we’re new to the game or living in airports full-time, we all make mistakes from time to time. Location: The Airport Lost and Found Office is located between Terminal A and B (1701 Airport Boulevard, Suite B-1130 San Jose, CA 95110-1206). Hours: Monday through Friday, 8:00 am - 5 pm, closed holidays. Items are shipped based on the item description provided and authorization of the requester. Shipping is at the owner’s expense and must be coordinated with the Airport Lost and Found Office. If you are unable to pick up your item during the posted business hours, items may be shipped via FedEx. Proof of ownership is required to claim an item. Airport staff will contact you if an item matching the description of your lost item is found.Ĭontact your individual airline: List of AirlinesĬontact your individual Taxis company: List of Taxis companiesĬontact your individual rental car agency: List of rental car companiesĬontact Santa Clara Valley Transportation Authority 40
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